Solving Error “The User Profile Service Failed The Sign-In. User Profile Cannot Be Loaded”

The error “the user profile service failed the sign-in. User profile cannot be loaded” might appear when you try to start your Windows 10/11 device. Why does it arise? What should you do in this situation? Do not panic; we will help you solve this problem with this guide. Check it out to get all your questions cleared out!

What Causes Error “The User Profile Service Failed The Sign-In. User Profile Cannot Be Loaded”?

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If you encounter the error “the user profile service failed the sign-in. User profile cannot be loaded”, it indicates a problem with your Windows user profile, which can be attributed to any of the following reasons.

Faulty Windows Update

UAC (user account control) is intended to stop unauthorized alterations to your device. Host files necessary for UAC to function properly can occasionally be damaged by irregular or incomplete updates, crashes, or other events.

Error In Partition Resizing

Occasionally, those components can become corrupted when you resize the disk using Disk Management, resulting in an inaccurate user profile.

Antivirus Software

Antivirus software might launch the erroneous user profile instead of the intended one if it was scanning your computer when you attempted to log in.

Faulty Shutdowns And Restarts During Guest Logons

Suppose you didn’t successfully log out of a local account registered on your computer; you can see a user profile problem when you log in again.

How To Solve Error “The User Profile Service Failed The Sign-In. User Profile Cannot Be Loaded”

Shut Down Or Restart From The Lockscreen

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This is the simplest method to fix your problem.

• Use the key combination of Win and L to leave, then return to your lockscreen.
• Go to the admin profile and select the lockscreen restart/shutdown options. Ensure to use the admin account in the next startup occurs.

Remove Your Local Account

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You can try to remove your local account with the netplwiz Run command.

• Suppose the error arises because of faulty restarts and shutdowns when a visitor logs in; you might need to remove the local account utilizing the netplwiz Run command.
• The Advanced Control Panel box will appear. Type your admin password to continue.
• Click on the Remove box next to the local account.
• Use the key combination of Win and L to leave the login window. Then, restart your device and log in with your Microsoft account.

Translocate The NTUSER.Dat File To Your Username Folder

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The user profile is a collection of customized desktop menu items, downloads, documents, saved links, music, and movies that are kept in a folder under C:/Users. A file named NTUSER.dat exists for these profiles, which include user-specific parameters.

• Open C:/Users and navigate to the required local account. Cut your NTUSER.dat file.
• Paste it into the folder Default.
• Remove the folder of your local account, then restart your device.

Utilize Regedit

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Below is how you can use the regedit (registry editor) to fix this problem.

• Open Advanced Startup in Search Menu.
• Select Restart Now to restart.
• A blue screen will appear. Then, choose Troubleshoot.
• Open Advanced Options, then select Startup Settings to begin restarting again.
• After the restart, several starting options will appear, and you can access them by either the function keys (F1-F9) or number keys (1–9). Click on the Enable Safe Mode option.
• After signing in, enter your PC in safe mode.
• Use the key combination of Win and R to start Windows Run, then enter regedit.
• Examine the most recent entries under ProfileList to determine if there are any duplicates; for example, even though the entries’ names are similar, at least one of them will have a .bak file.
• Rename this file if it ends with .ba.
• Remove the .ba suffix from the newly renamed entry.
• Change the profile entry status of the profile entry where.bak was deleted.
• In the DWORD value box, change the value data from a number to 0. Hit OK.
• Restart your PC. And you are done!

Reset Your PC

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The last resort to fix the error is resetting your PC to return the operating system to a factory reset. Notice that the cloud-based reset requires an internet connection. Follow the steps below.

• Open System, choose Recovery, and click on Reset PC.
• Choose Remove Everything or Keep The Files. To avoid needing to create a backup, pick the latter option.
• Select Cloud Download to reinstall. Wait for the process to complete.
• When the message Ready To Reset The PC appears, click on Next to continue. Wait for the procedure to finish. And you are done!

The Bottom Line

Above is everything you need to know about the error “the user profile service failed the sign-in. User profile cannot be loaded”. This problem may arise when you try to log in to your user profile. If you are facing this issue, just apply one of the methods above. Your problem will soon be gone.If you have other Windows device issues, visit our Trustguide site. You will find the solutions there.